General terms and conditions for online sales
Toute réservation par le site www.hotel-delcloy-capferrat.com you are deemed to have read and agreed, fully and unreservedly, to these general terms and conditions of sale.
These terms and conditions of sale may be changed at any time; the terms and conditions applicable to your booking will be those which were in force on the date when you made your booking.
You may save and print out a copy of these terms and conditions of sale using the normal functions of your browser or computer.
By making a booking with the Delcloy Hotel (hereafter referred to as the ‘Hotel’), you are acknowledging that you are of legal age and are legally qualified to do so, and that the information you provide is true and accurate.
These general terms and conditions of sale apply to any booking made by you individually for your personal needs. For group bookings for leisure, business, meetings, seminars, etc., a quote must be requested either through the website www..hotel-delcloy-capferrat.com Or by contacting the Hotel to obtain the general terms and conditions applicable to group or corporate bookings.
The rates given are in euros and include all applicable taxes; VAT is included at the applicable rate on the date of booking. Any changes to the applicable taxes, or any change to, or introduction of, new legal taxes introduced by the competent authorities will be added automatically to the rates given on the date of invoicing.
The rates given include only the services specifically mentioned in the booking. Any additional services not mentioned in your booking but which are provided at the Hotel during your stay, as well as tourist tax, if appropriate, will be added to your bill. The rate of the tourist tax is subject to increase without notice on the municipal council. The additional county tax amounts to 10% of the amount of the tourist tax.
The rates shown on the website may be changed without notice and only the rate shown on your booking confirmation is legally binding.
Any occasional promotions or price increases upon the expiry of promotions may not be back-dated under any circumstances. The applicable rates are those in force on the date of booking and confirmed at the time of confirmation.
In order for your booking to be considered firm and final, you must provide a credit card number along with the expiry date and the three-digit security code on the back of the card.
When you book through the Delcloy Hotel, one of two things may happen:
Your card is not charged. Delcloy Hotel will take a pre-authorization on your credit card as a security measure. In this case, you will pay for your stay on arrival. (Pre-authorization is taken using e-payment software; it is a straightforward bank guarantee)
Your card is charged. Some special offers require immediate payment over the phone or in person. If this applies to you, you will be informed at the time of booking.
Your booking will only become firm and final after availability has been confirmed electronically and after pre-authorization has been taken and/or prepayment has been made by bank card.
If your bank card is invalid, or if the pre-authorization or prepayment via our e-payment system fails, your booking will be automatically, immediately and officially cancelled.
Terms and conditions of stay
Check-in and check-out times
You may check in to your room from 5 pm on the day of arrival and must vacate by 10 am on the day of departure. You may be charged extra if you remain in your accommodation beyond the stipulated check-out time.
Reception is open from 9 am to 12.30 pm and from 3 pm to 8 pm. If you expect to arrive later than 8 pm, please contact Delcloy Hotel in advance to obtain the access code.
There are no provisions for night-time arrivals and no refunds will be due if you fail to advise the Hotel that you will be arriving later than 8pm.
Number of occupants
The number of guests stated per accommodation corresponds to the maximum permitted occupancy, taking into account the equipment available. The maximum permitted occupancy may not be exceeded for reasons pertaining to safety and insurance.
Inventory / Condition of the premises
You will be given an inventory on arrival. You must inform the Hotel of any discrepancies or changes to the inventory no later than midday on the day after you arrive. If you fail to do so, the inventory will be deemed to be correct and will be used as the basis of the pre-departure check.
If nothing untoward is noted during the pre-departure check, your breakage deposit cheque will be returned to you by reception when you check out.
If the accommodation is not checked until after you leave, and assuming nothing untoward is detected, your breakage deposit cheque will be posted to you no later than 48 hours after your departure.
In the event of anything untoward being detected in your accommodation and/or the inventory when you depart, the Hotel reserves the right to cash the cheque to cover the cost of restoring the accommodation to its original condition.
Cancellation policy and charges
Rooms bookings which may be cancelled or changed by you
Any cancellation or modification must be made in writing (mail, fax, mail, etc.).
The customer can cancel his reservation without charge until:
Free cancellation possible until 24 hours prior to arrival, beyond the establishment invoice the first night
In case of no show, the hotel charges the first night of stay.
The hotel will charge the credit card provided, allowances corresponding to the general conditions of sale.
Any non-disputed invoice within 7 days of receipt shall be deemed accepted without reservation in its amount and terms of payment. For any substantial change application file (change of dates, duration, type of housing, etc …), if the change involves a reduction of the stay, it is considered a cancellation of the initial stay, subject to terms and cancellation fees, followed by a new reservation.
Bookings which cannot be cancelled or changed by you.
Delcloy Hotel may make special offers for which no cancellations or changes can be accepted.
Bookings which require prepayment cannot be changed or cancelled. The sums paid for these bookings are non-refundable.
Curtailing your stay
If you curtail your stay, the full cost will be charged to your bank card, through our electronic payment system. If your booking was prepaid, no refund will be made for the unused portion of your stay.
Any request for extension must be notified in writing to:
Subject to availability, length of stay can be extended and will be confirmed by return email and final after full payment of the extension. If, however, the new tariff involved a decrease of the daily rate, it will be effective as of the first day of the extension
Cancellation in the event of force majeure
The Hotel may withdraw from its obligations or temporarily suspend them if it is prevented from fulfilling them by circumstances that are independent of its will and beyond its control, as well as in cases of force majeure. Such circumstances include: total or partial destruction of the Hotel, industrial action, catastrophe, fire, internal or external technical incident, and generally any circumstances that prevent the Hotel from properly providing the service due.
We must advise you that since this property is used as a dwelling, holiday lets are not covered under hoteliers’ liability. Consequently, the Hotel declines liability in the event of loss, theft or damage to personal property in the Hotel, whether in the car parks or the communal areas.
The Vacances Bleues Group uses a service provider called Fastbooking to manage its online booking process. As such, the Vacances Bleues Group and Fastbooking have entered into a confidentiality agreement to safeguard the confidentiality of the information passed on during the booking process.
When you are booking your stay, you will be asked to provide certain information that Vacances Bleues needs in order to register and confirm your booking.
After your stay, and unless you object, Vacances Bleues may use the e-mail address that you provided when booking to send you its newsletter, special offers and an invitation to fill in an online customer satisfaction questionnaire.
Pursuant to the French data protection law no. 78-17 of 6 January 1978 (the so-called law of ‘Informatique et Libertés’, which safeguards electronic data), this site and the automated processing of personal data carried out via this site, have been declared to the French data protection authority, CNIL. As a user of this site, you are informed that the information you submit via the online forms provided on the site is needed in order for your request to be processed. The information is intended for Vacances Bleues, which is responsible for processing it for the purposes of administrative and commercial management.
Pursuant to Article 34 of the aforementioned data protection law, you have the right to access, amend, correct and delete your personal data. To exercise this right, you should contact: Vacances Bleues – BP217 – 13431 Marseille cedex 06.
Settlement of disputes
You may make an official complaint to VACANCES BLEUES in the event that it fails to perform its contractual obligations, or performs them inadequately. To do so, you must send a registered letter with proof of receipt to the address shown above no later than 15 days after your stay or journey. The Customer Relations Department will reply to all questions of a commercial nature or which relate to the quality of the service provided. Please send your questions by post to: VACANCES BLEUES, Service Relation Clientèle, BP 217, 13431 Marseille cedex 06.
If, after 60 days, you have received no reply to your complaint from VACANCES BLEUES, you may send the complaint to the Médiateur du Tourisme et du Voyage (Travel and Tourism Ombudsman). Contact information and details of the procedure can be found online at www.mtv.travel.